Bikes & Blades Ordering Process & Payment

Bikes & Blades have 3 ways to order:

The easiest way to order is through this website. This website has an online shop powered by WooCommerce.

Our website has HTTPS encryption via a Let's Encrypt SSL certificate to ensure any data passed between your browser and the web server (where this website is hosted) is encrypted.

Payment is securely processed via SagePay or PayPal depending on which option you choose at the checkout.

We accept the following credit cards Master Card, Visa, Visa Electron, Delta, Switch, Maestro,

The second way is to phone your order through to us if you are in the UK call us on 0044 (0) 1625 569 527.

We use Protx a highly resilient and functionality enriched e-commerce payment platform.

SagePay, Paypal and Protx are well-regarded payment systems due to the high level of Security when it comes to customers private information

The third way is to post your order to us and you can send us a cheque or postal order (please do not send cash) payable to Burgtec Ltd. If you are using this method, please double check that your item/s is/are in stock before sending through your order and also make sure that you include a daytime contact telephone number, just in case we need to talk to you about your order.

If you have any questions not answered here or would like to contact one of our customer service team, please email us at info@burgtec.co.uk

Delivery

Burgtec Ltd will despatch your order within one working day of it being placed subject to stock levels. If there is going to be a delay for any reason we will contact you. All quoted delivery times are based on standard working days i.e. Mon – Fri. Items can be delivered on our next working day or two working day (48 hour) service as long as they are ordered before 12:00 hours (Mon – Fri).

The normal post option normally takes 2-3 working days (Mon – Fri). If you live in a far away location in the UK please allow an extra couple of days for delivery. We use Royal Mail and Business post for our UK deliveries. All goods will require a signature on delivery, please ensure someone is there to sign for it.

For home addresses, we normally use unless specified Royal Mail for Business addresses we normally use the Business post.

Free UK delivery on all Burgtec products

Free worldwide delivery on all products over £90

For Overseas Delivery, we use Fed Ex.

Burgtec Ltd will despatch your order within one working day of it being placed subject to stock levels. If there is going to be a delay for any reason we will contact you. We will contact you when the item has been sent and give you an estimated time of delivery.

All quoted delivery times are based on standard working days i.e. Mon – Fri. Items will be delivered within 2-5 working days depending on location in the world as long as they are ordered before 12:00 hours (Mon – Fri)

Overseas orders will require a signature on receipt. Please ensure that someone is present at the delivery address to sign for the order.

For delivery enquiries please call 00 44 (0) 1625 569 527 or e-mail info@burgtec.co.uk

Exchanges and Refunds Policy

We continue to supply only the highest quality products and believe you will be made up with your product from Burgtec Ltd. If for any reason you are not happy you are covered by our 14-day exchange or refund guarantee. So, if you are unhappy with the product in any way it can be returned to us following the steps outlined below. We aim to keep the process as simple as possible.

If you return the product in its original condition including tags & packaging, we will refund you any money that you have paid us for that product, or provide with you with the same cost alternative if required. All you pay for is the return postage of the goods. If you return an item to us that is faulty, which you did not order, or for any other reason that is our fault, we will also pay for the cost of the return postage. If this happens, please contact us first and we will let you know how you should send the item to us.

If you prefer, our Customer Service team will be happy to take your replacement order, and you can then have a refund on return for the unwanted item. You can email us at info@burgtec.co.uk or phone0044 (0) 1625 569 527.

To return an item please phone 0044 (0) 1625 569 527. and you will be issued with a returns number. The returns number must be clearly marked on the outside of the package sent back to us. No return will be accepted without this number marked clearly on the outside of the package. You can return your order in its original condition, to the address below, within 14 days of the date on your invoice. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery. Please include your name address and contact telephone no.

If you return a product that’s not in its original condition we reserve the right to decline a refund or levy a charge of 25% of the original purchase price

All items being returned should be placed in a protective packaging; just reuse the packaging the goods were sent in. Items not sent back in protective packaging (ie footwear) will be refunded the original selling price less 25% to take account of the item no longer being in its original condition.

Size Returns

If you have ordered goods in the wrong size and wish to change them Burgtec reserve the right to charge for resending the correct goods. All Items must return in the original condition otherwise Burgtec will refuse a refund or a levy charge of 20% of the original purchase price.

Burgtec Ltd, Returns Department, Burgtec, Unit 4D, Sutton Mill, Gunco Lane, Macclesfield, SK11 7JL. United Kingdom

PRAISE AND PROTEST!

If you were bowled over by the Burgtec experience and blown away with our products, don’t just keep it to yourself, contact us it helps to know that we are doing things right. Likewise, if you think there are any areas that need improving let us know.

Our policy is to sort any troubles and difficulties fast and effectively. If you have any comments about your shopping experience that you believe wasn’t up to scratch. Please feel free to contact us on info@burgtec.co.uk, or telephone us on0044 (0) 1625 569 527. or write to us at the address below.

Burgtec Ltd, Customer Support Department,Burgtec, Unit 4D, Sutton Mill, Gunco Lane, Macclesfield, SK11 7JL. United Kingdom

Here at Burgtec Ltd (“WE”), we take your privacy seriously and are committed to maintaining the trust and confidence of our visitors to our website and subscribers to our newsletter.

Here you’ll find information on how we treat data that we collect from visitors to our website, when someone submits a contact form, buys via the online shop or when someone subscribes to our newsletter.

Your personal data – what is it?

Personal data relates to a living individual who can be identified from that data.

Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation 2016/679 (GDPR).

Visitors to our Website

When someone visits our website we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.

We collect information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit, entry and exit points and the number of page views).

We do this to find out things such as the number of visitors to the various parts of the site.

This information is only processed in a way which does not identify anyone.

We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website.

You can find more information on how cookies are used on this website in the Cookies Policy below.

If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

When You Contact Us Via Our Contact Form

Our website has forms built using Gravity Forms.

The personal information we collect might include your name, phone number, email address, IP address, and information regarding what pages are accessed and when.

When you use our contact form the information submitted emailed to us so that we can correspond with you. Your personal data will be stored in the website’s database. Your data is encrypted with the Gravity Forms Encrypted Fields plugin before it is saved to the database.

We store your data on our website database so that if an email doesn't get through we can check the website and access the request to ensure we don't miss any enquiries or leads.

You can view, update, download or delete your personal data at any time from this page.

Security

Our website has HTTPS encryption via a Let's Encrypt SSL certificate to ensure any data passed between your browser and the web server (where this website is hosted) is encrypted. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Data Retention

We will delete all form submissions from the website database annually.

This website and its database are automatically backed up every day using a third party service ManageWP. Backups are stored for 90 days in the EU Region.

Buying via our online shop

This website has an online shop powered by WooCommerce.

Our website has HTTPS encryption via a Let's Encrypt SSL certificate to ensure any data passed between your browser and the web server (where this website is hosted) is encrypted.

Payment is securly processed via SagePay or PayPal depending on which option you choose at the checkout.

When you submit an order your data will be stored on the website database so we can track and process orders and keep you informed via automated emails of the order status.

If you select the 'create an account' option during the checkout process you can login to your account here. You can edit your details here.

You can delete your account here or email info@burgtec.co.uk and request that we delete your account.

If you select 'Subscribe to the Burgtec mailing list' you will be added to the Burgtec mailing list, see the below section regarding our newsletter and unsubscribing.

Mailing List

We use MailChimp for our newsletter campaigns. MailChimp are GDPR compliant.

When you subscribe to our newsletter we collect your email address so that we can correspond with you. Your personal data will be stored in our mailing list provider, MailChimp, the application we use to send our newsletters.

Your data on MailChimp will be kept for the duration the business is running and we are utilising a newsletter. You can request to be removed anytime by clicking 'unsubscribe' in any newsletter/mailout or by emailing info@burgtec.co.uk.

Change of Ownership

Information about Users and Visitors, including Personal Data, may be disclosed and otherwise transferred to an acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets and only if the recipient of the User or Visitor Data commits to a Privacy Policy that has terms substantially consistent with this Privacy Policy.

Client Data may be physically or electronically transferred to an acquirer, or successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets, for the sole purpose of continuing the operation of the Service, and only if the recipient of the Client Data commits to a Privacy Policy that has terms substantially consistent with this Privacy Policy.

Links to Other Web Sites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Cookies

Cookies are small text files that store information on your hard drive or browser which means that we can recognise that you have visited our website.

They make it easier for you to maintain your preferences on our website.

A cookie often includes a randomly generated number which is stored on your device. Many cookies are automatically deleted after you finish using the website.

Use of Cookies

This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission.

Any cookies that may be used on this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third-party cookies. For example, in Internet Explorer, you can refuse all cookies by clicking Tools ⇒ Internet Options⇒ Privacy ⇒ Block all cookies, then use the sliding selector.

Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

Types of cookies that may be used during your visit to the website are listed below:

Cookie Name | Expiration Time | What It Does

_ga | 2 years | Used to distinguish users.
_gid | 24 hours | Used to distinguish users.
_gat | 1 minute | Used to throttle request rate. More info.

Changes to this Privacy Notice

We keep our privacy notice under regular review. This privacy notice was last updated on 19/03/18.

How to contact us about your personal data or this privacy policy

If you have any questions about this privacy policy or about your personal data, please email us at info@burgtec.co.uk or write to us at the following address: Data Protection Officer, Double D Creative, 14D Eagle Brow, Lymm, Cheshire WA13 0LJ

You can also view, update, download or delete your personal data at any time from this page: https://burgtec.co.uk/gdpr-request-personal-data/

The data controller is Double D Creative, Registration Number ZA000346.